FAQ

Frequently Asked
Questions

Everything you need to know before your first visit — or your hundredth.

Access & Hours

Is The Smart Spot really open 24/7?

Yes. The Smart Spot is open every day of the year, including weekends and public holidays. You can check in at any time and stay for up to 24 hours on a day pass.

Do I need to make a reservation before coming?

No reservation is required for hot desks and day passes — just walk in, check in, and pick a desk. For meeting rooms and private offices, we recommend booking in advance to guarantee availability.

Can I access the space late at night or very early in the morning?

Absolutely. Many of our members are developers, freelancers, and digital nomads who work on unconventional schedules. The space is staffed and accessible at all hours.

Pricing & Plans

What does a day pass cost?

A regular day pass is ₱300 and includes up to 24 hours of access. Students with a valid ID can access the space for ₱200/day. Both plans include all amenities — WiFi, coffee, lockers, and more.

How does hourly pricing work?

If you only need the space for a few hours, you can pay by the hour. Rates range from ₱50/hr for window desks to ₱150/hr for semi-private desks. You check in, pick a desk type, and pay for the time you use.

Can I upgrade from hourly to a day pass mid-session?

Yes. If you started on an hourly rate and want to extend to a full day, just speak to the front desk. The amount already paid for hourly use is deducted from the ₱300 day pass price.

Are there monthly or weekly memberships?

We currently offer day passes and hourly rates. For teams or individuals who need a longer-term arrangement, private office plans are available with custom pricing. Reach out via WhatsApp to discuss your needs.

What payment methods are accepted?

Cash is accepted at the front desk. For advance bookings and meeting room reservations, digital payment options are also available through the booking system.

Amenities & Equipment

Is the WiFi fast enough for video calls and cloud work?

Yes. We run enterprise-grade 5G WiFi with no throttling and no daily data caps. It handles video calls, cloud uploads, and heavy development work without issues.

Is the coffee machine free to use?

Yes — coffee is included in every day pass and hourly session. No extra charge.

Can I leave my things overnight in a locker?

Personal lockers are available for use during your session. Overnight storage is available — ask at the front desk for options.

Do you have a printer or scanner?

Yes. Laser printers and flatbed scanners are available to all members. Print and scan at no extra cost during your session.

Students

Who qualifies for the ₱200 student rate?

Any currently enrolled student with a valid school or university ID can access the space at ₱200/day. The ID must be presented at check-in each time.

Is the environment suitable for studying?

Yes. The Smart Spot is designed to be both energizing and focused. Certain areas are quieter for deep study, while others are more collaborative. You can move around to find the environment that works for you.

Can I come with classmates and study as a group?

Absolutely. Groups are welcome — each person pays their own entry fee. For group study sessions or presentations, the meeting room (₱800/hr) can be booked for up to 6 people.

Meeting Rooms

How do I book the meeting room?

You can book directly via WhatsApp — message us at wa.me/639619041558 — or walk in and ask at the front desk for same-day availability. Advance booking is recommended.

What is included in the meeting room?

MR-001 seats up to 6 people and includes a HD projector, whiteboard, air conditioning, and free WiFi. The rate is ₱800/hour.

Is there a minimum booking duration for the meeting room?

The minimum booking is 1 hour. You can book for multiple consecutive hours at the same rate.

Location & Parking

Where exactly is The Smart Spot?

We are located at Sanciangko St. corner Pelaez Street, Cebu City 6000, Philippines. We are centrally located and accessible from IT Park, Ayala, Mango Avenue, and Fuente Osmena.

Is parking available?

Yes. Dedicated parking spots are available for members. Car parking is included as part of the amenities — no extra charge.

Still have a question?

We respond in minutes on WhatsApp.